Sidewalk Politics – The Beginner’s Guide

by Ehren on January 10, 2010

Exploration and curiosity has always played some sort of role in life.  Within the context of growing up, I explored the neighbourhood to no end — meaning I took my bike and rode it through every path or winding road that I could find … on the sidewalk that is.  As I got older, I always found myself fascinated by the stories we could find within the boundaries of the sidewalk — so many tales ranging from the simple walk in the park to a daily struggle in life to survive.

These days while spending so much time in lines and on subways each day, I find myself pondering about how we walk, and more specifically, on the sidewalk and the peculiar patterns that surface when we identify how we use the sidewalk and what they are for.

A city sidewalk by itself is nothing.  It is an abstraction.  It means something only in conjunction with the buildings and other uses that border it, or border other sidewalks very near it [...] Streets and their sidewalks, the main public places of a city, are its most vital organs. – Jane Jacobs

As a way of thinking everything through, I’ve been fiddling around with illustrations and so far I have come up with these:

A group of people who simply decide to stand around on the sidewalk and chat.

One of the most typical behaviours of many pedestrians is to stand and talk.  Why not right?  The sidewalk is after all a public space.  It’s funny in my opinion because as Jane Jacobs had pointed out many years ago, that sidewalks have gradually shrunk in size as roads gradually increased.

Many pedestrians probably find it annoying to walk down the street and have to weave through a pack of people just chatting away in the middle of the sidewalk.

Emily Post’s Etiquette refers to them as the Stationary Schmoozers:

It’s amazing how many people plant themselves in the middle of the sidewalk to chat, seemingly oblivious to other pedestrians.  When crossing paths with friends and deciding to talk, pedestrians should move to one side so as not to pede the flow of foot traffic, whether they’re a group of two or twenty.

The Common Responses:

  • Break hard — tip toe around
  • Squeeze through
  • Plow through

People walking side-by-side, taking up the sidewalk

On the other occasions while strolling down the street, we end up behind or participating in an off-balanced game of chicken with people who decide to walk together side-by-side despite the obvious fact that the width of the sidewalk is rather limited.

Amusingly enough, Emily Post’s Etiquette refers to them as the Phalanxers:

A modern definition of phalanx: a line of clueless pedestrians who walk abreast and make it impossible for anyone to pass.  When people are walking together, they should be sure not to block anyone who’s trying to get by.

 The Common Responses:

  • Excuse me?
  • Look beyond the faces and walk straight ahead (they’ll make room)
  • Plow through
  • Run around
  • Evasive maneuvers! [be nimble and agile]

People walk diagonally

We are all pretty aware of how dynamic the sidewalk really is and how lively pedestrians can be, but none of it can usually prepare us for the excruciating and most frustrating experience of suddenly not being able to predict where someone walking in front of us is going.  Perhaps you’re following the guy who wasn’t paying attention and walked into a fire hydrant — who knows?  Just as you decide to move to your right, they drift that way, so you instantly change your mind to move left — only to have them drift left … leaving you scowling.

This is either simply because they’re looking up at the clouds and daydreaming, window shopping, or playing with their Blackberry.  Again, Emily Post’s Etiquette has a nice nickname prepared:

The Meanderthal.  This pedestrian might also be dubbed the Veerer, since he often suddenly decides to walk diagonally rather than straight ahead.  His more common trait is walking slowly and aimlessly while everyone about him is keeping to a faster pace.

The Common Responses:

  • Patiently follow this person and wait for him or her to be influenced by external factors or come to a level of self-actualization where they can make the decision on their own.
  • Pick a direction to pass them on — and run!
  • Go buy a tea or coffee and chill out.

The most awkward (and the most fun at times) experience is when we confront this type of pedestrian in situation of opposing directions.  As person A is unsure of where the other is going — and person B is awaiting person A to make up their mind and take a path.  This is when we unveil the game of mimicry.  This is a game that lasts a mere few seconds because typically at some point during this fast-paced game, one of the persons involved gives up or forfeits, and let’s the other one pass.

Sidewalk Politics

The beauty of how we walk on sidewalks is that aside from the odd bump or brush on the shoulder (and perhaps collisions with people with many bags), the movement is pretty fluid — like cells flowing through a body’s circulatory system.  I think James Surowiecki in his dated but still very relevant book The Wisdom of Crowds summarizes William H. Whyte’s observation on the urban pedestrian very well:

What Whyte saw–and made us see–was the beauty of a well-coordinated crowd, in which lots of small, subtle adjustments in pace and stride and dirction add up to a relatively smooth and efficient flow.  Pedestrians are constantly anticipating each other’s behavior. No one tells them where or when or how to walk. Insead, they all decide or themselves what they’ll do based on their best guess of what everyone else will do. And somehow it usually works out well.  There is a kind of collective genius at play here.

It’s just as fascinating to observe how people respond to other pedestrians.  You may have noticed some Facebook groups such as these and even joined their cause:

I’ve been working on illustrating more patterns on the sidewalk but in the meantime, which  type of pedestrian are you?  Are you guilty of a particular behaviour?  Do you standby that characteristic?  Let me know if I should add another type to the poll. 

Welcome to Sidewalk Politics.

Which sidewalk behaviour is most like you?

View Results

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Credit for character descriptions:  (Page 21) Emily Post’s Etiquette

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Projects to Build a Better 2010

by Ehren on December 29, 2009

Last year, or rather the beginning of 2009, I focused on building character.  For 2010, I thought it’d be rather fitting to focus on projects for three reasons:

  1. My work in not-for-profit fundraising has made me even more curious about the idea behind spare change.
  2. I have way too many projects on the go.  I’ll elaborate in a bit.
  3. There is nothing more inspiring than to see the projects — that so many people invest their time, sweat, and energy (money as well) into — come alive.  It is their dream.

The carpenter's workshop by alancleaver_2000

Before I mention my own projects what I really wanted to do was shed light on a few projects that I’ve stumbled across.  The following projects that I’ve dug up on Kickstarter are really worth so much more attention than mine.  Some need more support than others but I think they offer something to people that is refreshing and it is generally nice to see someone in the world throw themselves into a dream that is not so conventional.

Gaming
Project: The Gentlemen of the South Sandwiche Islands

As a kid growing up in the 80s, the best thing about that time was the balanced pull between the physical board game and the video/computer game. I was definitely drawn to video and computer games of the time but I’d always pick up a board game and take it to my parents hoping that they’d play round or two with me.

With the increasing attention paid towards the iPod, iPhone and whatever tablet computer that successfully captivates the market attention, I think board games gradually (and have already in some cases) migrated over to the digital interface. That said, I do love the physical board game and the attention paid towards the art and crafting of the game itself (i mean, who didn’t love Mouse Trap?); and the unique gaming experience is worth taking into consideration.

I think we can’t count out the board game just yet.

***

Hiking
Project: Walking 1800 Miles Across New Zealand

I am an avid hiker so I just had to add this because as much as I love road trips, the idea of hiking across a tremendous distance is very appealing (if I only had the time off…). Why not live vicariously eh? Simon Cook (aka. Cookie) has made a number of hiking films in the past and I’m astounded by the amount of work involved although seeing this hike makes it seem more like fun than work.

Supporting Cookie and Nicky in their adventure across New Zealand just seems like something fun, and more fun will always make the world better.

***

Creativity
Project: Dear Mr. Watterson

Just like Joel Schroeder who’s spearheading this project to capture and document the impact of Bill Watterson’s Calvin and Hobbes on the world, I too can remember the time when I would be drawn into the world of Calvin and Hobbes every weekend during piano lessons. My piano teacher was a huge fan and as a result, while my sister would be attending to her lesson, I’d be sitting back reading away.

***

So I have a tendency to focus on a gazillion ideas which usually means that anything I want to do tends to progress … at the pace of …uh … sloth.  At work, we’re now encouraged to focus on a pretty specific goal for the year.  In a sense, I wanted to apply that same idea on my personal projects.  I narrowed it down to three:

1.  The annual one little cog overhaul

Considering the timing of courses and potential trips, I may not actually complete this until Spring 2010.  I figure getting this done in time, just as the weather becomes suitable for hiking, would be quite ideal.

2. Spice up Operation ThrowYourDesk

This is a project that I have continued to work on for some time and dedicate to the survivors and victims of micro-management, as well as those who struggle to stay optimistic on a day-to-day basis  under oppressive or poor management.

We throw stuff that’s on the desk, but never the desk itself. Why?

Nay, ’tis not at all a revolution — it’s merely a learning process.

Ideally, this should get some updates by summer but we’ll see.

3. Mashing up Road tripping and Design Experiments

You might already know I love road trips, but what I love just as equally is the expression of the love for road tripping in creative fanatical ways.  I’ve already been tinkering around but I have more ideas on the whiteboard that I’d like to play with.  This is my last priority but any spare moment that I have, I’d love to dive into this sandbox.  I’ve already been queuing up ideas and you might have already noticed it over on Posterous.

***

Projects don’t necessarily need to be outwardly focused to make for a better 2010.  I think a project itself out of interest or passion can do great things in the world.  What’s your own project for 2010?  And is there one that you’d want to support?

Tell people about it and spread the word.

Photo credit: alancleaver_2000

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Customer Experience as a Living Organism

by Ehren on December 10, 2009

Being either sick or just plain busy and without any energy, I really haven’t been paying much attention to blogs lately. I just happened to stumble across Mark Bertil’s not-too-recent blog post about user experience of a bookstore. But … I think the term “user” isn’t correct in this case. It seems too limiting in the case of a bookstore (or any retail store for that matter). A website can focus on user experience but an organization itself must focus on something greater.

Be it a website or retail floor that serves as the platform, the customer should be the focus and their unique experiences are what businesses and organizations want to derive insight from in order to achieve their goals or objectives.

To be honest, aside from the odd local bookstore that actually cultivates, in my opinion, some form of authentic community — majority of bookstores (and the big box stores) I walk into are pretty standard, I notice two primary types of customers. One that is browsing — simply identifying their next reads, needs and wants, and the other that is seeking something specific.

If you begin to look at your bookstore as a living organism — you can start to systematically (or … biologically?) identify the number of inputs and outputs, I/O ports, gates, or whatever you want to refer to them as. When it comes to your inputs and outputs, the key really is to simply be listening, identifying potential and existing problems, and working towards addressing those problems.

Living Organism

Those are really just the basics — laying the foundation for your customer. Similar to designing the walls and components that make up a living cell.

The next tier, stage, or level, however one would want to phrase it, involves understanding the who, what, where, when, why, and how. You name it.

Who likes what?
Who goes where?
What goes where?
Why do they go there?
Why do they like what?
How do they get there?

An organism, like a living cell or its components, needs to adequately (and in some cases pro-actively) respond and adapt to its dynamic environment. It’s no different for the bookstore or business, escalating the needs and wants of a customer requires more than a feedback loop — the no/few-questions-asked type of understanding or comprehension of what we want as unique individuals with diverse interests and motivations. This means acknowledging that the customer isn’t always right — what they say does not always mean what they really think.

Why do we need to register on an e-commerce site? An extra step that is unnecessary. True there are reasons why, but few e-commerce platforms provide customers with a solid justification.

Customer service representatives — the ones with an intuitive understanding, comprehensive knowledge, and the motivation to help — are key to identifying changes in behaviour. That said, how this dynamic intelligence and power is wielded and deployed will likely determine the level of engagement of the customer. Technology will assist — but the decision-making process is still human.

I think it would be interesting to study biology as a model for learning how to deploy an effective customer experience…

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