Monthly Archive for November, 2007

One Brilliant Marketing Campaign

Today my friend passed along a website called CheatNeutral. I have no idea if many other people in the world have heard and seen this but I had no idea what it was. I definitely encourage you to visit their website and view the video clip.

Their idea strikes hard at the viewer and with some pretty zany humour which really brings home the story behind the whole concept of Carbon Neutrality and Carbon offset credits that many webhosting service providers like Netfirms and Dreamhost have been buying up in order to have the ability to market themselves as “Green friendly”, especially as being green is becoming trendy in the eyes of many consumers who are increasingly environmentally conscious. A prime example is the banner I have on the left hand side of my blog declaring that I am green — which I will remove over this weekend.

The point is … I’m guilty … just as almost all of us are guilty of looking for an easy way to deal with our environmental issues. Thank you Alex and Christian … and Beth ? … for helping people realize what the Carbon offset industry is doing and how ridiculous it really is.

A Great Plugin for Firefox - Read It Later

I surf around a lot and I literally consume information. Unfortunately I just can’t keep up with reading everything so quite often I rely on Fave.com or del.icio.us to keep the sites I’d like to read on tab but I usually end up forgetting about them. Chris Garrett of chrisg.com just recently posted about a plugin for Firefox called Read it Later where you can keep track of stuff you’d like to check out later in the browser.

Sounds pretty good to me!

Quatchi (aka. Ewok Slacker)

After I was amused by Darren Barefoot’s musing of the Vancouver Olympics 2010 mascots in which he posted his opinion of them, I decided to check them out for myself. According to the Globe and Mail, these are a big hit amongst the children and I can see why. I don’t find them bad for mascots although I have hardly ever thought of mascots when it comes to the Olympics.

Vancouver 2010 Mascots

I tried their little quiz to determine which mascot I was most similar to and apparently … it’s Quatchi the Sasquatch. Seems like I have similar interests and characteristics as the sasquatch after all!

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Update:  After some thought, I am concerned about the similarities of me and the Sasquatch — won’t I disappear or go extinct?  booo  … i’d much rather be like Mukmuk.

Mukmuk

Now You Know Website - Online!

Well, it’s finally done — this week’s challenge. This was something that I had to do for work. About one and a half days (probably less due to # of interruptions) from concept to final creation with lots of interruption and other issues (non-website related) to deal with at work. NO tables — only CSS although it was a pain getting IE 6 to work until I finally let it simply sit on the left hand side of the browser. From what I can tell so far, Safari, IE7 and Firefox no problem. Only need to add a little form and it’s finito! Have another one coming up soon! According to warpedvisions.org’s ultimate flow chart concerning websites — this ranks as web 2.0 fluff — as it was meant to be. Let me know what you think.

Now You Know Website

Tools: Fireworks, Photoshop, XHTML, CSS

Chewing Gum Test Results

Recently I had blogged about trying a new type of gum. I had ordered a sample batch of various flavours of Zapp gum from the independent manufacturer, ElimiTaste.  My goal was to see how big of a difference there was between gum that contained aspartame and gum that replaced aspartame with xylitol.  There are numerous medicinal benefits to chewing gum with xylitol, not to mention the fact that the use of aspartame still is a heavily debated health issue.  I will leave you to look those up online.  I chose this gum because it was healthier than chewing gum with aspartame but my role here is to provide what I deem as the real test of gum — the big question — how does it taste?  I received 5 different flavours and here is my opinion of each after chewing on them for hours on and off over the past few weeks:

Zapp Intense Electramint

Zapp Intense Electramint - Excellent initial burst of flavour.  Strong mint — comparable to what most consumers would be used — between peppermint and freshmint.  Medium lasting flavour and good gum texture.

Zapp Ragin’ Red Hot

Zapp Ragin’ Red Hot - Very nice initial spike of Cinnamon spiciness.  Short-medium lasting flavour although spiciness seems to last quite well.

Zapp Cinnful Apple

Zapp Cinnful Apple - This was my favourite flavour out of the five.  A nice initial blast of apple that seemed to gradually shift to a medium strength cinnamon spice flavour.  The apple flavour did not last too long but I could taste the cinnamon for quite some time.

Zapp Cool Apple

Zapp Cool Apple - I wish I could give this flavour better marks. Cool Apple would have been an amazing flavour if it could last longer.  Idea wise, I love the gum … but flavour wise, it dies very quickly after a very nice flavourable start.

Zapp Frest Fruit Paradise

Zapp Fresh Fruit Paradise - Good classic flavour.  Reminds me of the old Juicy Fruit sticks of gum.  Fairly decent lasting flavour, but does not compare with the lasting flavour of other brand name gums.

Overall
I felt satisfied that I was getting a pretty good deal.  I enjoyed the fact that there were a couple of flavours that weren’t really widely available on the market and the fact that this was gum that would be healthier for a gum fiend like myself.  That being said, if the folks at Elimitaste really want to compete, they will need to focus on making each piece of gum last a little longer.  It does not need to be insanely long but I think there is an extrremely large exponential drop in flavour between the first bite into the piece of gum and the first minute into chewing it.

Will I buy Zapp gum again?  Yup.  But as I had said before, I am interested because of my health and I look at it as something that outweighs long-lasting flavour.  I look forward to the day when Cool Apple will become a long-lasting flavour.

Why Employers Need to Think Again

A Globe and Mail article highlighted new ways organizations are recruiting new employees. Change is typically scary for most people and understanding what the new employee is looking for is vital to overhauling an organization. Change if implemented properly can have a substantial impact on creativity, innovation and productivity in the workplace.

Besides … why can’t we make business more fun and social by encouraging new methods of expressing creativity or introducing innovation?

This was a prime example

Five Things that I dislike about the Amazon Kindle

I know. Everyone and their great-grandmother has been blogging about the Amazon Kindle today. I figure I might as well jump on the bandwagon so that my two cents can be heard or ignored. More likely to be ignored amongst so many voices.

Being in the publishing industry, I hear a lot of opinions on e-book readers. A lot of negative opinions that almost make it seem to me as if people want the device to fail before anyone really tries it out. I think it’s possible that a lot of people may feel threatened by this device to some degree. The decrease in the price of books, the potential devaluation of a printed book or figuratively speaking, the product as a whole. I disagree — I believe technology has been the key factor in preventing books from reaching even larger audiences than before. I believe that technology is the threshold that prevents or allows any individual book from becoming a bestseller. (Hint: Chris Anderson’s Long Tail)

There are many arguments about why books are so difficult to sell, one primary argument being made by book publishers is the fact that most consumers find little appeal in books by comparison to other products. That is not to say there is no appeal (think relative), but the fact that most consumers find that they would much prefer to spend a hundred dollars on say, a digital camera (alas, a potentially crappy one) than spend $19.99 on a paperback. Consumers also compare movies and music to books. Unfortunately, books tend to have a high production cost and the fact that book publishers decided to print their list price on every book makes life rather difficult for themselves.

One peculiar behaviour of mine (I don’t know about anyone else) is that price is a huge decision indicator in the purchase of a book. Well, not quite but hear me out. If I were to say, see a book that is $29.99 and it was of interest to me, there would be some potential that I may just purchase it. Nevertheless, it’d really really need to be interesting to me.

Now compare that with an e-book that is being sold online for around $9.99 - $15.99. You’ve got my attention. As long as I am interested in the content of that book, I will likely buy it. If I had an e-book reader, I would definitely buy it. Make it wireless — I am so there!! Why? I don’t know but I think that like many consumers, I may view content and data differently than I do a printed book. Similar to consumer reactions to fluctuations in gas prices except that we’re a little more stubborn. Sad? Yes … but perhaps this is a positive outcome for book publishers (who will soon be referred to as content creators or managers) because the profit margin may actually widen. Could this mean better pay for myself and industry colleagues? Possibly … but I won’t touch that topic anytime soon … ha!

Honestly, I really like the Amazon Kindle. I love the idea, the concept, the launch and even it’s damn-ugly appearance (which isn’t really that ugly now that I think about it). But there are five things that I feel I need addressed before I would be willing to dish out the chunk of change for this quality piece of literary hardware.

  1. No Wi-Fi capability — I am sorry. Those who suggest it is not a big deal don’t understand that it’s a global issue.  I want to be able to use Wi-Fi hotspots if I want to, rather than the cell phone carrier frequencies.  Especially in Canada where carrier frequencies don’t necessarily have absolute coverage of the country (hello… Canada?).
  2. No Colour (yet…) — I want to be able to see vivid colour photographs in the book and online! I know I am picky but for now it’s okay I guess.
  3. No Open Access — If I am going to buy an e-book reader, I don’t only want to buy books from Amazon or read books from Amazon. I want to be able to download a document from work and read it too! Don’t tell me to buy a PDA or else why would I spend $399 USD on a Kindle?
  4. No Book Cover Display — One of the things that makes a book … a book is it’s cover. Being from the publishing industry, a ridiculous amount of time goes into the book cover. Why couldn’t their be a display panel on the back or a top flap that closes on top of the main reading panel which would display the cover image in vivid colour to the reader and those who are in awe of the person who is going through his or her selection of books! (Hint: Think of what happens when someone opens up a book on the subway and the cover is facing outwards to the public.) Okay so more wishful thinking, I don’t mind if this is still black and white but still!
  5. No ability to surf the web freely — This one’s a popular one it seems. Why am I paying for access to various parts of the web that I could get for free? If you are going to offer a function, either make some form of value-added content that would entice people to pay or just don’t offer it at all. There’s just no point!

The Amazon Kindle is definitely a major step for the publishing industry and Amazon as a bookseller (or seller of content). Regardless of what people may think of the Kindle itself, the fact that the device is so connected to the online retailer makes it a much more potent agent of change than the Sony Reader.

Going Beyond Good Customer Service

It is very rare that I find a company that I am loyal to but the folks at Smugmug have yet to give me a reason not to be. Not only have I been a loyal customer of about 2 years (more or less), but I am a customer that consistently recommends them as a photo sharing service to anyone I know. Not everyone listens to me but that’s beside the point.  Despite the fact that I pay more for a subscription with them than I would have if I went with any other photo sharing service out there, they have been able to constantly remind me that going with them was a the BEST decision. To provide a quality product is standard, same goes for the service, but to give your customers reminders and new reasons why choosing and sticking with them was the BEST decision … that is going beyond good customer service.

Recently the folks at Smugmug began to offer free camera straps and stickers. I didn’t really need the stickers or have any place for them so I just requested a camera strap.  I wasn’t sure if they had enough but I would not have even minded to pay for one!  My reasoning was that I’d rather carry around my camera promoting Smugmug than the signature Canon EOS Digital logo. You might ask, “Aren’t I loyal to Canon?” Not quite, I think Canon has manufactured and designed a great camera, and I think their cameras and lenses are superior in technical specifications to other manufacturers but ultimately the loyalty that I carry is to the product, not the company and the people working at the company.  I would recommend specific cameras to different people, but in general I don’t feel the urge to go out and tell people to buy Canon.

Recently Smugmug sent me the camera strap, and it gave me yet another reason why I love them — the camera strap was absolutely more comfortable than the common strap that comes with the pricey Canon SLR camera. Now that is going beyond good service and simply responding to your customers. It’s about identifying things that your customers may not notice or be aware of in the present, but would definitely appreciate in the future. Take a look at my own Smugmug gallery.

Smugmug Strap

The new smugmug camera strap (photo courtesy of Smugmug)

Disclosure: The links to Smugmug in this post are affiliate links with my referrer code (RbSbhKjJlwh4k) — yes I will receive commission and yes you will receive a discount by using the code or link.




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