Archive for the 'ecommerce' Category

Nifty Music Search Engine

Well, I can’t use Pandora anymore ever since the copyright enthusiasts ensured that internet music radio stations weren’t able to broadcast beyond the United States.  Really a shame.

My alternative now?

Last.fm  — but it’s okay, I still enjoy Pandora more.

I ran across something new today that is more of a search engine for music called Songza.  Unfortunately it doesn’t recommend music to you but something good about it is that you can search for whatever song you may happen to be in the mood for.

I only wish that I could purchase a track through Songza rather than merely an album which is listed through Google Products.

Check it out!

Five Things that I dislike about the Amazon Kindle

I know. Everyone and their great-grandmother has been blogging about the Amazon Kindle today. I figure I might as well jump on the bandwagon so that my two cents can be heard or ignored. More likely to be ignored amongst so many voices.

Being in the publishing industry, I hear a lot of opinions on e-book readers. A lot of negative opinions that almost make it seem to me as if people want the device to fail before anyone really tries it out. I think it’s possible that a lot of people may feel threatened by this device to some degree. The decrease in the price of books, the potential devaluation of a printed book or figuratively speaking, the product as a whole. I disagree — I believe technology has been the key factor in preventing books from reaching even larger audiences than before. I believe that technology is the threshold that prevents or allows any individual book from becoming a bestseller. (Hint: Chris Anderson’s Long Tail)

There are many arguments about why books are so difficult to sell, one primary argument being made by book publishers is the fact that most consumers find little appeal in books by comparison to other products. That is not to say there is no appeal (think relative), but the fact that most consumers find that they would much prefer to spend a hundred dollars on say, a digital camera (alas, a potentially crappy one) than spend $19.99 on a paperback. Consumers also compare movies and music to books. Unfortunately, books tend to have a high production cost and the fact that book publishers decided to print their list price on every book makes life rather difficult for themselves.

One peculiar behaviour of mine (I don’t know about anyone else) is that price is a huge decision indicator in the purchase of a book. Well, not quite but hear me out. If I were to say, see a book that is $29.99 and it was of interest to me, there would be some potential that I may just purchase it. Nevertheless, it’d really really need to be interesting to me.

Now compare that with an e-book that is being sold online for around $9.99 - $15.99. You’ve got my attention. As long as I am interested in the content of that book, I will likely buy it. If I had an e-book reader, I would definitely buy it. Make it wireless — I am so there!! Why? I don’t know but I think that like many consumers, I may view content and data differently than I do a printed book. Similar to consumer reactions to fluctuations in gas prices except that we’re a little more stubborn. Sad? Yes … but perhaps this is a positive outcome for book publishers (who will soon be referred to as content creators or managers) because the profit margin may actually widen. Could this mean better pay for myself and industry colleagues? Possibly … but I won’t touch that topic anytime soon … ha!

Honestly, I really like the Amazon Kindle. I love the idea, the concept, the launch and even it’s damn-ugly appearance (which isn’t really that ugly now that I think about it). But there are five things that I feel I need addressed before I would be willing to dish out the chunk of change for this quality piece of literary hardware.

  1. No Wi-Fi capability — I am sorry. Those who suggest it is not a big deal don’t understand that it’s a global issue.  I want to be able to use Wi-Fi hotspots if I want to, rather than the cell phone carrier frequencies.  Especially in Canada where carrier frequencies don’t necessarily have absolute coverage of the country (hello… Canada?).
  2. No Colour (yet…) — I want to be able to see vivid colour photographs in the book and online! I know I am picky but for now it’s okay I guess.
  3. No Open Access — If I am going to buy an e-book reader, I don’t only want to buy books from Amazon or read books from Amazon. I want to be able to download a document from work and read it too! Don’t tell me to buy a PDA or else why would I spend $399 USD on a Kindle?
  4. No Book Cover Display — One of the things that makes a book … a book is it’s cover. Being from the publishing industry, a ridiculous amount of time goes into the book cover. Why couldn’t their be a display panel on the back or a top flap that closes on top of the main reading panel which would display the cover image in vivid colour to the reader and those who are in awe of the person who is going through his or her selection of books! (Hint: Think of what happens when someone opens up a book on the subway and the cover is facing outwards to the public.) Okay so more wishful thinking, I don’t mind if this is still black and white but still!
  5. No ability to surf the web freely — This one’s a popular one it seems. Why am I paying for access to various parts of the web that I could get for free? If you are going to offer a function, either make some form of value-added content that would entice people to pay or just don’t offer it at all. There’s just no point!

The Amazon Kindle is definitely a major step for the publishing industry and Amazon as a bookseller (or seller of content). Regardless of what people may think of the Kindle itself, the fact that the device is so connected to the online retailer makes it a much more potent agent of change than the Sony Reader.

Finally pulled off Phase I

Finally got around to pulling off Phase I of Dundurn’s website.  Check it out and let me know what you think … it’s work in progress … but it’s still something different.

I’m going to go now … and pass out … because I’ve been sick for the entire week … boo …

Chapters Indigo and Social Media

Alexa Clark wrote a piece for One Degree today about Indigo going community and while I am intrigued and somewhat not surprised that Chapters Indigo would dive into social media, I am disappointed that there has simply been more of the same in the world wide web ever since Facebook’s growth exploded.  Businesses have been keen on capturing the attention of users on social mediums and the whole web 2.0 trend.  I don’t think it works (at least not in the way that many businesses are going about it) and even if it does, I believe the cost of development outweighs the outcome.  Especially for corporate entities to attempt to invade the web 2.0 realm.  I guess Chris Anderson just might disagree with regards to the long tail but … maybe not?

While social mediums like Facebook provide a universal platform and forum for book lovers, readers and people in general to share common or different interests, consumer-oriented social media do not necessarily work that effectively. It is true that people who do not use social networking sites like Facebook or MySpace would be more likely to use the social media functions that Chapters Indigo have introduced today but I fail to see how that is truly extending their website’s reach. Just some random thoughts:

1. Users already have to sign in and setup numerous “profiles” for the many social media that they are apart of … why make it yet another one? Why do I have to set up everything all over again? Why should I?  How do I benefit?  (Also noted by Alexa)

2. Creating a social medium on your own website is making the assumption that people come to your website for the function of sharing. Unfortunately, the Internet is not driven in that manner, especially when you are talking about highly competitive web 2.0 applications. True, you can alter the function of your website but what for? Focus on what your website is good at and extend it with a Facebook application instead. I can see Indigo is planning for that but I still feel that a lot of their new developments were an unnecessary investment. The whole idea behind web 2.0 is decentralization … not the other way around. I go through web 2.0 applications and websites extremely fast. There are so many sites and if the site does not hook me within 5 minutes, it has lost my vote … very similar to any book in many ways.

3. When moving into the realm of web 2.0, think bigger and beyond Facebook.  Every company wants to make use of the social graph.  However recently there is a lot of talk about social graph aggregating but only for the use of allowing individuals control their own data. Will this be possible?   It should be.  Jump ahead of the game and let it happen.  Let users decide how they can manipulate, extrapolate, analyze, and showcase their own data.

I’m not absolutely saying that this venture by Chapters Indigo into social media is a bad idea, but it is an old one and somewhat overused.

I think Futureshop had the right idea with integrating some aspects of web 2.0 with selling online. Trying something different that makes it truly unique from other web 2.0 e-commerce websites, it introduced videos and forums that potential customers could interact with in addition to online staff that would be of assistance. It isn’t that this formula works for everyone but it was right for Futureshop, I just don’t have that feeling for Chapters Indigo and it’s newly introduced social medium. Not yet anyways … we’ll see.

Canada Post Mails 2.0

Canada Post just had a little makeover.  I’m not sure when abouts this was but it seems they’ve taken a liking to making the website more interactive — primarily with Adobe Flash technology and video streaming.  Will this make mailing easier?  I don’t know … I think the problem when it comes to general mailing is that some things that should be simple are left complicated due to factors such as weight, gasoline prices and distance.  Throw on dimensions and the different levels of Xpresspost or registered mail that you can send letters or parcels with and it’s no wonder that sometimes we’re all left standing in the midst of confusion scratching our heads — wondering which choice we should make.  Thankfully there are the Canada Post workers who do a great job at simplifying it for us.  Now why is it that they can’t seem to do that on the website?

Welcome to the world of web 2.0 Sophie!

Welcome to the world of web 2.0 — Sophie

Perhaps Sophie, the new face of Canada Post’s online team may make navigating that website that much easier.  Other than that, the website’s look is just more of the same web 2.0 trend.  Yawn?  Not necessarily, but I am interested in seeing what other changes they will be making to their website in the near future.  Canada Post has already pushed forward buying stamps online and designing your own stamps with your own photographs, but perhaps what they need is a Facebook application?

We’ll see …

Canada Post’s new website look

Marketing and Advertising Ethics - a Question of Face(book)

Earlier today I ran across a some news from both ZDNet and TechCrunch about Facebook pushing the perceived boundaries of targeted advertisement further by matching advertisers with the end user via the data collected from the user’s profile as well as from their “social graph”.  TechCrunch suggests that there could be the possibility for Facebook to predict what a user would want in the future through such data exploits.  A the same time, there is speculation that Facebook would continue it’s relatively costly advertisement model which is based on the number of impressions, as opposed to pay-per-click.  Here are my initial thoughts on these matters:

  1. If  indeed Facebook is planning to continue with such a model, I don’t believe it will work as well as people think.  Paying per one thousand impressions (CPM) is an antiquated model in my opinion and does not effectively justify any sort of ROI.  While the big box corporations will jump at Facebook, small and medium sized businesses will continue to spend their money on Google, Microsoft or Yahoo pay-per-click ads.  Sure it’s not as advanced and may not be considered to be as “relevant” to the user as the user-targetting system that Facebook utilizes, but the effectiveness from my perspective just does not justify the cost.  So far I cannot say I have clicked on any Facebook ads.
  2. I personally don’t like data mining and utilizing the acquired user behaviourial patterns and profile’s personal data to have advertisement matched according to me.  It seems a little too much in my opinion, and slightly overbearing.  In fact, if Facebook decides to thoroughly utilize my profile’s data, I think they should provide all users with a big and bold privacy notice letting them know that their personal data is being used for advertisement relevancy.
  3. While majority of people are loving Facebook, I am very hesitant to endorse the web 2.0 company and am actually some what suspicious of its objectives.  Call me paranoid, but I much prefer when I can decide for myself what businesses can see about me (on my website).  I also enjoy the fact that they can’t determine what I want based on my actions.  Businesses should figure that out based on customer feedback, not by collecting data that is considered valuable “marketing” information.  That’s what truly successful businesses do to show that they are human beings, they communicate with their customers.

I may be a big fan of internet marketing, but I believe it is very important to keep the human aspect alive, to maintain client/customer relations and to respect an individual’s right to absolute privacy, regardless of where the boundaries are being pushed today by the most recent  generation of social media savvy people.

Future Shop has a forum!

I was surprised to learn today that Future Shop has a forum.  Very rare that a big box type of store would have a forum, but what struck me was the fact that Future Shop product experts were roaming around the forum answering questions.  I think that is a great way to interact with customers and provide assistance where necessary.  Now … can we do that with books?  I am not one to promote the activities of large retail chains but I do like to point out things that I feel are good for the customer and is good business in general.

www.futureshopforum.ca

Your Call: Vision or Visualization

Just a quick post.  Read/WriteWeb has posted 5 Alternative Ways to Browse Amazon, most of which are excellent ways to find new products that one may be interested in.  Now … it seems that people come up with all sorts of marketing ideas and visualization techniques for the music and movie industry yet when it comes to books, we tend to have nothing to show.  With BISAC codes to work with and the ratings and reviews that Amazon’s infrastructure provides, someone has got to be able to code a visualization for books.  Some people may ask why?  I will ask why not?  It’s the only way to move the entire industry towards a state where people can truly find what they are looking for.  Do not tell me about word-of-mouth because that is a constant factor in any market.

Anyways, take a look at the different visualizations that have been developed to browse Amazon’s movie and music offerings.  I think it’s worth giving some thought with regards to finding new ways of marketing books… maybe one of the bigger publishers will have the income to push forward something like this.  Or maybe … just maybe … Canadian publishers can work together to develop something that provides a real alternative online, rather than a band-aid solution based on grants from the government.




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